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Administrative Assistance & Clerical
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19208226 Requisition #

Indianapolis, Indiana

Duration: Ongoing

Pay Rate: $12.41/hour


ESSENTIAL FUNCTIONS: 

• Possesses skills and competencies to deliver intermediate contracted customer requirements (document assembly and finishing). 

• Tasks and activities are defined and routine. 

• Ability to lift up to 50 pounds 

• Point of contact to receive, review and electronically log customer jobs 

• Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers) 

• Operate office/production equipment (printer, copier, fax, scan) 

• Apply asset tags to office equipment and update database 

• Track and coordinate the move, add or change of office equipment assets at customer accounts Clean and maintain office equipment when necessary 

• Process and distribute incoming and outgoing faxes, log for billing purposes 

• Process basic forms and update information using a PC 

• Wrap, pack, label, and ship finished product 

• Collect and submit meter reads 

• Maintain appropriate supply inventory, distribute supplies as required 

• Problem solve issues to complete production, delivery, and output requirements 

• Perform quality inspection before, during and after output of each production run 

• Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be required and provided 

• Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications 

• Operate high volume printers and copiers 

• Estimate, schedule and track incoming production jobs 

• Track and store jobs as customer requires for reuse at a future date, including file back-up 

• Inspect files for problem areas, including fonts, image resolution and image registration Index electronic materials to media such as CDROM , disk or tape, for reproduction and distribution Integrate variable data files into printed format using templates provided File/document conversion (utilizing standard software) 

• Perform operator maintenance on equipment 

• Maintain reporting logs and information for billing 

• Track and store jobs as customer requires for reuse at a future date, including file back-up 

• Perform minimal training to customer end-users on equipment 

• May develop work processes or templates 

• May operate high volume folding and inserting mail equipment 


SKILLS: 

• Able to demonstrate Computer Skills 

• Functional knowledge of PC (keyboard functions, mouse, etc.) 

• Able to demonstrate Intermediate use of: MS office (Word, Excel, PowerPoint), Web, Internet, and Intranet -- Create spreadsheets -- Use standard formulas -- Sort -- Filter, and create graphs -- Import/export information -- Embed files into applications -- Move data between Word and Excel 

• Able to demonstrate ability to use / locate devices (drives, files, printers) attached to network 

• Able to demonstrate ability to send and receive emails , find, open and save documents and files, perform data entry 

• Able to demonstrate ability to use internet explorer for web browsing , send documents to preconfigured printer 

• Able to demonstrate basic math skills (division, multiplication, percentages) 

• Able to demonstrate business maturity and professionalism 

• Workers acting as first responders require basic use of MS Office , sufficient to maintain reporting in Excel; web access knowledge and Internet skills, plus proficiency in PC connectivity to printers as well as printer configuration (setting default parameters) 


EXPERIENCE: Experience in a Customer Service environment (minimum 1 year) 




CTG (NASDAQ: CTG) has developed a reputation for responsiveness and reliability - traits that our clients say set us apart - since our founding in 1966. As one team, we create and deliver information and technology solutions that make our clients more successful and cultivate a workplace that attracts and develops the best people. Our vision is to be an indispensable partner to our clients and the preferred career destination for information and technology experts. CTG has operations in North America, Western Europe, and India and regularly posts news and other important information online at www.ctg.com.


Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.


CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.


CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.


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About CTG

Click here to learn more about CTG, the company culture, and our employee benefits, and read what it's like to work at CTG from current employees.

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